Glossary
Chatbot
A tool that talks with people in plain language to answer questions or take actions - now far more capable thanks to modern AI models.
A chatbot is software that holds a conversation in everyday language. Older ones followed rigid scripts and frustrated everyone. Modern chatbots run on AI models, so they understand how people actually phrase things and can answer flexibly - and when connected to your own documents through retrieval, they answer from your real information.
Why it matters for business
A well-built chatbot handles the repetitive questions that fill your inbox - hours, pricing, how something works - so your team spends time on the ones that need a person. The key to a good one is grounding it in your real content and setting clear limits on what it is allowed to say or do.
Do it right
Ground the bot in your own help docs, be honest that it is AI, and give it a clean way to hand a customer to a human when needed.Keep reading
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